Refund policy

Returns and Refunds

We want you to get the right gear for the job. If something is not right with your order, contact us first so we can sort it out.

Consumer guarantees

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure. These rights apply in addition to anything set out below.

Returning an unused item

Returns on unused units are accepted up to 30 days after purchase, subject to prior authorisation by NORA PRO. To arrange a return:

  • Contact us before sending anything back to obtain a Return Authorisation (RA) number.
  • Returns will not be authorised more than 30 days after purchase.
  • Items must be returned freight prepaid and in original, resalable condition.
  • A restocking fee of 15% or $25.00, whichever is greater, applies to authorised returns of unwanted or incorrectly ordered items.

We do not accept returns of custom built or custom labelled units, as these are made to order.

Faulty or damaged goods

If an item arrives damaged, or develops a fault covered by our warranty, contact us with your order details and, where possible, photos. Do not return goods for repair or replacement without a Return Authorisation number. Products returned for repair that are found to have no defect may be subject to an inspection charge.

Freight damage must be reported to us on delivery, as it is not covered by the manufacturer warranty (see our Terms of Service for full warranty terms).

How to start a return

Email info@norapro.com.au or call (07) 3277 5521 with your order number and the reason for the return. We will confirm whether the item is eligible, issue a Return Authorisation number, and give you the return address.

Refunds

Once we receive and inspect the returned item, we will let you know whether the refund is approved. Approved refunds are processed to your original payment method or your trade account, less any applicable restocking fee. Original and return freight are not refundable except where the return is due to our error or a warranty claim.

NORA PRO
19/121 Kerry Road, Archerfield QLD 4108
info@norapro.com.au · (07) 3277 5521